Help Articles

What This Guide Does — Shows how to upload documents to your Help Articles.

Why It Is Useful — Help Articles are what the Chatbot Agent uses to answer customer questions accurately, so keeping them current keeps its answers accurate too.

How to Use It

1

Open Help Articles

Under Content & Resources, click Knowledge Base.

2

Add a Document

Click + Add Documents in the top-right corner.

3

Select or Drag Your File

Click the upload area or drag and drop a PDF, DOC, or DOCX file.

4

Upload the Selected Document

Check the filename, then click Upload and wait for processing to finish.

5

Confirm the Upload

The document appears in the list and the document/storage counters update.

Annotated walkthrough of opening Knowledge Base, adding a document, selecting a file, uploading it, and confirming the upload

What You Should See — The uploaded document appears in the file list with its upload date, and the Documents and Storage Used counters update.

Tips

  • Use clear, current documents with descriptive filenames.
  • Supported formats shown in NOMMOS: PDF, DOC, and DOCX.

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