FAQ
Complete the eight-step sign-up wizard: start onboarding, enter your user information, add your business profile, define your brand voice, configure content and audience, customize branding, preview agent messages, then create your account. See Create Your Client Account for the full walkthrough.
Your teammate receives an invitation email and selects Accept Invitation, then creates a password and logs in with your subdomain. See How to Invite a Teammate for the full steps.
No — your subdomain becomes your account's permanent login URL as soon as you set it during account creation, so it's worth choosing carefully up front. See Create Your Client Account.
This is currently unconfirmed — we're checking with the product team on whether currency is set per brand. We'll update this answer once that's confirmed.
Open Ad Campaigns, select Configuration, then choose Meta, X Ads, or LinkedIn Ads and follow the prompts to authorize NOMMOS. ChatGPT Ads is different: it asks for an Ads API key you create in OpenAI Ads Manager, and one key connects one ad account. See Ad Campaigns.
A Dynamic segment uses rule-based logic, such as "customers who placed their first bet," and updates automatically as contacts match or stop matching. A Static segment is a fixed list that only changes when you edit it yourself. See Audience Groups.
This usually means no messages have been opened recently, or your delivery channel isn't fully configured. See Troubleshooting for the full checklist.
It's an AI-derived signal based on a contact's activity patterns, used to highlight who's most worth prioritizing. See Customers.
Yes — on the Preview Agent Messages step, select Regenerate on any message you'd like NOMMOS to rewrite before finishing setup. See Create Your Client Account.
On the login screen, select Forgot Password?, enter your account email, and follow the reset link sent to you.
Yes. On a Meta campaign, the ad set's first step offers Website, Messenger, or WhatsApp as the destination. WhatsApp needs a Facebook Page with a WhatsApp number linked to it, and the replies arrive in your Inbox. The destination cannot be changed after the ad set is created. See Ads That Open a WhatsApp or Messenger Chat.
Every new or edited chat card is reviewed by OpenAI before it can deliver, so In review is the normal first state. Use Check with OpenAI on the ad for the current verdict — a rejection comes with a reason, and any serving issue, such as an unapproved brand review or a missing payment method on the ad account, is listed there too. See ChatGPT Ads.