Input masking
Field contents are masked in the recording. What someone typed into a password or payment field never leaves their browser.
Session replay Stop guessing why
Stop guessing why
they left.
Recordings of real visits on your own pages, captured by the same library as the funnels and heatmaps, and attached to the contact record when the visitor signs in.
What it records
Enough to diagnose, not everything that moves
Recording is only useful if it is safe to leave on, so the defaults are the careful ones.
Offline buffering
A session that loses connectivity is buffered and delivered when the network returns, rather than truncated at the point the signal dropped.
Compression
Recordings are compressed before upload, which is what makes leaving replay on across a whole site affordable rather than theoretical.
Tied to the record
A recording of somebody, not of a session id
A visitor identity persists anonymously and attaches to a real contact once they sign in — which is how an anonymous recording becomes part of a customer’s history.
- From a contact to their sessions Open a contact and the visits they made are part of the same timeline as their messages and purchases.
- From a funnel step to the sessions that failed it The people who dropped at a step are a list you can watch, not a percentage you have to interpret.
- From a session to an audience What happened during a visit is a segment condition, so the people it happened to can be messaged.
What teams actually use it for
The honest list, in the order it tends to get used.
- Watching the step a funnel says is losing people
- Reproducing a bug a customer described badly
- Checking a new page behaves on real devices rather than in a design tool
- Settling an argument about whether anyone scrolls that far
- Understanding what a high-value contact did before they went quiet
Its own consent category. Session recording is a separate category in the bundled consent manager, so a visitor can accept analytics while declining to be recorded, and the recording simply does not happen.
Bring a drop-off you cannot explain
We will find the step in the funnel, then watch three sessions that failed it with you.